At Magenta Flowers, we take great pride in delivering fresh and beautiful flowers to your doorstep as quickly as possible. Please review our Refund and Return Policy to understand the terms regarding cancellations, returns, and refunds for our services.
Express Delivery (Under 45 Minutes)
For express deliveries, where flowers are delivered within 45 minutes, cancellations or refunds are not allowed. Due to the time-sensitive nature of this service, all sales for express deliveries are final once the order is placed.
Standard Delivery (Within 4 Hours)
For standard deliveries within 4 hours, we allow cancellations under the following conditions:
- Cancellation Window: Cancellations can only be accepted if the request is made within 1-2 hours of placing the order.
- Refunds: Refunds for canceled orders will be issued as store credit only. No monetary refunds will be provided. The store credit can be used for future purchases with us.
Returns & Quality Concerns
If there is an issue with the quality of the flowers or an error in the order, please contact us within 24 hours of receiving your delivery. We will gladly address your concerns and offer a resolution, which may include a replacement or store credit based on the situation.
How to Request a Cancellation or Refund
To request a cancellation or report an issue with your order, please contact us immediately at [customer service email/phone number]. Please have your order number and details ready to assist us in processing your request quickly.
We appreciate your understanding of these policies and are committed to ensuring your experience with us is always delightful.
