Refund and Cancellation Policy

Compensation & Refund Policy

Your satisfaction is our priority, with a 100% Customer Satisfaction Commitment on every arrangement and gift.

If you are dissatisfied with a delivered arrangement, please notify Magenta Customer Care within 24 hours (photos may be requested). You may receive a prompt replacement or a partial Magenta credit valid for 12 months; where a bank refund applies, it is returned only to the original payment method.

On‑time delivery commitment applies, however delays outside our control (force majeure, access restrictions, severe traffic/weather) are excluded from compensation.

If recipient information is incorrect or incomplete, Magenta is not responsible for refunds or compensation arising from delays or delivery to the wrong person/address. Magenta is not liable if the recipient refuses the gift/arrangement.

Cancellation Policy

If an order is cancelled 24 hours or more before the start of the selected delivery slot—or if the recipient refuses prior to confirming the delivery location and before we begin preparation—Magenta will use best efforts to process your cancellation, which may be eligible for a 100% refund.

However, once we receive your request, our team often begins preparing and coordinating premium flowers and gifts to ensure on‑time delivery; for orders already in preparation or out for delivery, cancelling may be difficult or not possible, and any refund (if applicable) may be partial based on the order's status at the time of the request.

Cancellation by Magenta

In rare circumstances, Magenta may have to cancel your order. You will be eligible for a full bank refund or Magenta credit (at Magenta's discretion) if we cannot confirm/deliver the order, the recipient's address is outside our delivery zone, a product is not available, or for any reason we are unable to process your order and cannot source a suitable replacement after contacting you.

If your order has been fully prepared and we are unsuccessful in reaching you or the recipient in a timely manner, or we have attempted delivery more than three (3) times within 48 hours, we may cancel the order without refund.

Rescheduling Orders

We will accommodate where possible. If preparation has not begun, you may reschedule the delivery up to 7 days from the original date. Once preparation starts, rescheduling is limited to one change within 24 hours of the original slot—subject to availability, potential re‑delivery fees, and stricter limits during peak periods or for custom/special‑order items to preserve product freshness and quality.

Returns & Refunds — Eligibility

• Fresh flowers & arrangements: Due to perishability, returns are accepted only if damaged or not as described. Contact us within 24 hours with photos; eligible cases may receive a replacement or refund/Magenta credit.
• Non‑perishable items (e.g., vases, décor, boxed gifts): Must be unopened, unworn/unused, in original packaging with tags; return requests must be made within 24 hours of delivery.
• Jewelry, skin‑contact items & perfume: 1‑day return window; item must be sealed and untampered.
• Exchanges: Not currently offered; eligible returns are refunded as below.
• Process & refunds: After collection and inspection, approved refunds are issued only to the original payment method used at checkout; where applicable, Magenta credit may be offered (valid 12 months).
• Exclusions: Returns/refunds are not available where recipient details provided are incorrect or incomplete, where the recipient refuses the item, or for issues outside our control (e.g., force majeure, access restrictions).

Refunds are issued only to the original payment method or as Magenta credit.